At Veronica Ristulescu Psychology Group, your privacy is our priority. We are committed to safeguarding your personal information and handling it with the highest standards of confidentiality and care. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with ethical and legal standards. By using our services, you agree to the practices outlined in this policy.

Information Collection

We collect the following types of information to provide our services:

• Personal Identification Information: Name, date of birth, contact details (email, phone number, address).

• Health and Psychological Information: Details about your mental health, psychological history, assessment data, and treatment progress.

• Billing Information: Payment details, billing addresses, and transaction history.

• Communication Records: Emails, text messages, and other correspondence for scheduling, feedback, support purposes.

• Website Submissions: Information provided through online forms, including names, contact details, service preferences, and additional notes.

• Newsletter Subscription Information: Name and email address provided when you subscribe to our newsletter.

Purpose of Information Collection

Your information is used to:

• Deliver personalized psychological and neuropsychological services.

• Manage appointments, waiting lists, and scheduling efficiently.

• Process billing and payment transactions securely.

• Respond to inquiries submitted via website forms.

• Conduct service evaluations and quality improvement initiatives.

• Comply with legal and regulatory obligations.

• Send newsletters, updates, and relevant information about our services, events, and resources, where you have opted in to receive such communications.

Data Storage and Security

We employ rigorous measures to protect your data:

• Digital Security: Electronic records are stored in secure, encrypted systems with restricted access.

• Physical Security: Any physical records are securely stored in restricted-access locations.

• Website Security: Information submitted via our website is encrypted during transmission and stored in compliance with GDPR standards.

• Access Controls: Only authorized staff can access your information, and all personnel adhere to strict confidentiality agreements and privacy training.

Information Sharing and Disclosure

We respect your privacy and only share your information under specific circumstances:

• With Your Consent: Information may be shared with other professionals or third parties if you provide explicit consent.

• Legal Requirements: Information may be disclosed if mandated by law, such as in response to court orders or subpoenas.

• Professional Collaboration: Anonymized details may be used in professional consultations to ensure high-quality care.

• Email Service Providers: We may use trusted third-party platforms to manage and send our newsletters. These providers process your data only on our behalf and are required to comply with GDPR and confidentiality obligations.

Your Rights

You have the following rights regarding your personal information:

• Access and Accuracy: Request access to your data and request corrections if necessary.

• Data Portability: Request a copy of your information in a commonly used format.

• Withdraw Consent: Revoke consent for information sharing, except where disclosure is legally required.

• Lodge Complaints: File a complaint with us or the relevant privacy authorities if you believe your privacy rights have been violated.

• Right to Unsubscribe: You may withdraw your consent and unsubscribe from our newsletter at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

Data Retention

Client records are retained for the duration specified by law or ethical guidelines, generally seven years after the conclusion of services. After the retention period, data is securely deleted or destroyed to maintain confidentiality.

Newsletter subscription data is retained for as long as you remain subscribed. Once you unsubscribe, your details will be securely deleted within a reasonable period.

Telehealth and Online Forms

For remote services and online submissions:

• Telehealth: We use encrypted platforms for remote sessions to ensure secure communication. Clients are encouraged to attend sessions in private, secure environments.

• Online Forms: Information submitted via forms on our website, such as waiting list requests or newsletter subscriptions, is securely transmitted and stored. This data is used exclusively to respond to inquiries, manage waiting lists, or schedule appointments.

• Newsletter and Marketing Communications: If you choose to subscribe to our newsletter, we will use your name and email address to send you updates and information related to our services. Subscription is voluntary and based on your explicit consent. You may unsubscribe at any time using the link provided in our emails or by contacting us. We do not sell or rent your information to third parties.

Updates to the Policy

We may revise this policy periodically to align with legal requirements or service changes. The most recent version will always be available on our website, and we will notify you of significant updates.

Contact Information

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

Email: veronicapsychologygroup@gmail.com

Phone: +352 621 961 239

Your trust is important to us, and we are committed to maintaining your privacy and confidentiality at every step.